Refund and Returns Policy

The Refund & Return Policy for Harrison Gunworks LLC

Refunds for Non-Serialized Products

Prior to the fulfillment of the order, the customer may request a refund by contacting Harrison Gunworks LLC via phone or email. Prior to fulfillment, a 90% refund may be issued. If the product has a lead time, and the customer requests a refund while inside that lead time, a 50% refund may be issued.

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Once an order is fulfilled, the order falls under the purview of the “Return Policy”.

Refunds for Serialized Products

Prior to the fulfillment of the order, the customer may request a refund by contacting Harrison Gunworks LLC via phone or email. Prior to fulfillment, a 70% refund may be issued. 

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If the customer has requested any additional parts be added to or changed on the firearm, and the order for those parts has already been placed, then the above refund will be issued minus the cost of the additional parts. The additional parts will be shipped to the customer at the customer’s expense. 

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If the firearm is considered a “build” or a “custom job”, no refund will be issued due to the nature of the product. A “build” is defined as a firearm that must be constructed or assembled from parts and would not otherwise be available to purchase as a “Factory Built” firearm. 

A “custom job” is defined as a firearm that has already been constructed, but is being modified to include non-factory components. 

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Once an order is fulfilled, the order falls under the purview of the “Return Policy”.

Returns for Non-Serialized Products

After an order has been fulfilled, even if it has not arrived at the customer’s shipping address, it falls under the “Return Policy”. For non-serialized products, due to the nature of these products, no returns are accepted.

Returns for Serialized Products

After an order has been fulfilled, even if it has not arrived at the customer’s shipping address, it falls under the “Return Policy”. For serialized products, due to the nature of these products, no returns are accepted. 

Fraudulent Chargebacks

FRAUDULENT CHARGEBACKS ARE THEFT AND HARRISON GUNWORKS LLC WILL PROSECUTE TO THE FULLEST EXTENT OF THE LAW. 

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A fraudulent chargeback, also known as friendly fraud, is when a customer intentionally disputes a legitimate purchase with their bank or credit card company. The goal is to get a refund while keeping the goods or services. 

Chargeback fraud can be first-party fraud, where the customer commits the fraud themselves, or third-party fraud, where the customer uses a fake identity. Some examples of chargeback fraud include: 

• Claiming a purchase wasn’t received. A customer claims they didn’t receive a product or service, but they actually did. 
• Claiming a subscription wasn’t canceled. A customer claims they forgot to cancel a subscription, but they actually didn’t. 
• Using a stolen credit card. The rightful owner of a stolen credit card disputes a charge made with the card.
• Claiming a purchase wasn’t authorized. A customer claims they didn’t authorize a payment for a purchase they made.